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Dante Troubleshooting

This page describes Dante problems you may see in Cognio DesignOps and how to fix them.

Sync Reports Dante Programming Failed

Symptom

After a push, the Site indicator in the Navigation Bar shows DANTE FAILED · RETRYING, then DANTE PROGRAMMING FAILED. See Background Sync Indicator.

Cause

Cognio DesignOps could not program the Dante audio routing on one or more devices. Hover over the Site indicator to see the likely cause. It shows one or more of these messages:

  • "No network adapter is selected for Dante audio. Select one in Network settings, then push again."
  • "Dante discovery found no Dante devices. Check that the Dante network is connected."
  • The Dante port of <device> (MAC <address>, IP <address>) was not found by Dante discovery. Check that it is connected and on the Dante network. The message names the device and gives its Dante MAC and IP addresses.

Solution

  1. Fix the cause the tooltip names:
    • No network adapter is selected for Dante audio — Select the network adapter connected to your Dante network in the Select Network(s) dialog.
    • Dante discovery found no Dante devices — Check that your computer and the devices are connected to the Dante network.
    • The Dante port of a device was not found — Check that the named device's Dante port is connected and on the Dante network.
  2. Push again to retry.

Site Manager retries Dante programming on its own while the indicator shows DANTE FAILED · RETRYING. If it keeps failing for about a minute, DesignOps stops waiting and shows DANTE PROGRAMMING FAILED. Site Manager may keep retrying in the background, but push again once you have fixed the cause.